A Shared Exchange Mailbox (SEM) allows multiple users to access a shared mailbox. Each mailbox has a unique email address for sending and receiving.
Access to the mailbox is managed by Active Directory (AD) security groups. Access to the mailbox can be managed by support personnel without requiring the support personnel to have access to the mailbox. For instructions on managing access to the mailbox see Managing Security Groups for a Shared Exchange Mailbox (SEM) with Outlook. Accessing a SEM Instructions for accessing a Shared Exchange Mailbox using: