Please follow the links below for instructions on configuring supported clients on the Vmail system. For consistent and reliable access to Vmail, use an optimal hardware configuration.

If you don't see a client listed, visit the Other Clients link for appropriate setting values for unsupported clients.

Windows Clients

• Microsoft Outlook 2010 (Preferred Client)
• Microsoft Outlook 2007 
• Microsoft Outlook 2003
  
  For users who are still using Outlook 2003, RPC encryption MUST be enabled. There are 2 methods to achieve this:

  1. For departments who manage profiles using Group Policy, RPC encryption can be enabled using their group policy.

  2. RPC encryption can be enabled manually on each client. 
  For more detailed information on enabling encryption, please see: support.microsoft.com/kb/2006508

• Outlook Web Access
  • Outlook Web Access (OWA) Login Choices
  • Outlook Web Access (OWA) Settings Help
  • Important Outlook Web Access (OWA) feature for mobility users. Your mobility device that is configured to access Vmail via Activesync can be remotely reset using OWA. This feature can be used if a device is lost of stolen.
  • Access a Shared Folder in Vmail with OWA

Mac OS Clients

Macintosh Mail

• Mac OS X 10.5 (Leopard)
• Mac OS X 10.6 (Snow Leopard)
• Mac OS X 10.8 (Mountain Lion)

Microsoft Outlook

• Outlook 2011 (Preferred Client)

Microsoft Entourage

• Entourage Enhanced Web Services (EWS)
• Entourage 2008
• For clients that use Entourage 2004 or 2008 (Office for MAC), it is recommended that they are upgraded to Outlook 2011 (strongly recommended) or Entourage 2008 Web Services Edition. More information can be found at: microsoft.com/download/en/details.aspx?id=10419.

Mobile Clients (Cellphone)

Apple iPhone

• Apple iPhone configuration instructions

Android

• Android 2.3 configuration instructions
• Android 4.0 configuration instructions

Windows Mobile

• Windows Activesync configuration instructions

Blackberry

• Blackberry Business Enterprise Server (BES) Service - supported (New User request information coming soon)

Blackberry Enterprise Activation Process

• 1. On the BlackBerry smartphone Home screen, click Enterprise Activation.
• OR
• Click Options > Advanced Options > Enterprise Activation.
• 2. Type the email address and enterprise activation password. The password is set by the BlackBerry Enterprise Server administrator.
• Note: If the email address you typed does not match the current email address for the BlackBerry smartphone, or if the BlackBerry smartphone was previously activated on the BlackBerry Enterprise Server, the BlackBerry smartphone user is prompted to erase the data on the BlackBerry smartphone.
• 3. Press the Menu key and click Activate to start the enterprise activation process. The BlackBerry smartphone will send an email to the request address and show the progress of the activation on the BlackBerry smartphone.

Other Clients or Devices

If the email client you wish to use is not listed above, use the information on this page to configure your client. Please be aware that these setting are provided for informational purposes only. Clients not listed on this page are not supported by the ITS or Medical Center Help Desk support staff.