Frequently Asked Questions
General Issues
How much does Spy Sweeper cost?
Who is eligible to download Spy Sweeper Consumer?
Can Spy Sweeper Consumer be installed on personal machines?
Can I get upgrades at no charge?
Are Vanderbilt alumni eligible for discounted pricing for Spyweeper Consumer?
Where can Vanderbilt alumni purchase the software?
Can the software be configured so that pop-ups don’t appear?
Is Spy Sweeper compatible with McAfee VirusScan 8.0i?
How do I know if McAfee’s Patch 11 for VirusScan has been installed on my computer?
How can I obtain McAfee VirusScan v8.0i Patch 11?
What are the system requirements for Spy Sweeper Consumer?
Is Spy Sweeper available for Macs?
Q: How much does Spy Sweeper cost?
A: Spy Sweeper Consumer is funded by ITS and provided to Vanderbilt employees and students at no charge.
Q: Who is eligible to download Spy Sweeper Consumer?
A: All Vanderbilt employees and students are eligible to download the software.
Q: Can Spy Sweeper Consumer be installed on personal machines?
A: Yes, home use is included in the license.
Q: Can I get upgrades at no charge?
A: Yes, product upgrades are free for the term of the contract.
Q: Is product support available?
A: Yes, product support is provided by Webroot at no charge. Please visit their Support Website to search the knowledgebase for problem solutions, or to submit or track the status of a trouble ticket.
Q: Are Vanderbilt alumni eligible for discounted pricing for Spy Sweeper Consumer?
A: Yes. Vanderbilt alumni receive a 50% discount.
Q: Where can Vanderbilt alumni purchase the software?
A: Vanderbilt alumni may purchase the software online at http://www.vanderbilt.edu/alumni/alumnibenefits.htm.
Q: Can the software be configured so that pop-ups don’t appear?
A: No, but the software can be configured so that pop-ups are minimized in the system tray.
Q: Is Spy Sweeper compatible with McAfee VirusScan 8.0i?
A: Yes, if McAfee’s Patch 11 has been installed.
Q: How do I know if McAfee’s Patch 11 for VirusScan has been installed on my computer?
A: Right-click on the VirusScan shield icon on the Windows tool bar task bar and select “About VirusScan…” from the pop-up menu. Your patch version will be displayed in the information window that appears.
Q: How can I obtain McAfee VirusScan v8.0i Patch 11?
A: Patch 11 is available at http://its.vanderbilt.edu/antivirus/downloads. Click on the “download now” link for VirusScan 8.0i. Patch 11 is included in the download.
Q: What are the system requirements for Spy Sweeper Consumer?
A: Spy Sweeper Consumer supports Windows 98 SE, Windows ME (both require Internet Explorer 6 w/ SP1), NT 4, 2000, and XP. A 350 MHz CPU is recommended. At least 256 MB of memory is recommended.
Q: Is Spy Sweeper available for Macs?
A: No, the Mac OS is not supported.