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Vanderbilt University Cell Phone Information

Department paid cellphones should be purchased with eProcurement.

Purchase Methods:
eProcurement: ITS now has an online catalog. Go to the the eProcurement Page
Purchase Requisition: Complete the standard Purchase Requisition, Form 60-005-803 and fax it to 343-1605 (3-1605).

Nextel Push-to-Talk service will be discontinued as of June 30, 2013.  
More info: ITS News Article, FAQ, Fact page

 

The following cell phone vendors offer Vanderbilt discounts through a Vanderbilt master agreement.

 

Sprint

Individual Paid Accounts for Vanderbilt Employees and Students:

Details: visit one of our Sprint stores or buy online
Website: www.sprint.com
Support: 24 Hour Tech support provided by calling 1-800-639-1111 

  • Locations
    Vanderbilt Sprint Campus Retail Store
    • 1500 21st Ave S
      Suite 1512
      Nashville, TN 37212
    • Phone: 615-216-7344
    • Hours:
      8:00am to 6:00pm Monday – Friday
      9:00am to 6:00pm on Saturday.
      Closed Sunday
      Vanderbilt employee or student ID needed to receive discount 

Sprint Representatives

Department Paid Accounts

  • Shasta Sides Smith
  • Business Sales Account Executive
  • Phone: 615-566-3599 (M)
  • Email: shasta.smith@sprint.com
  • About: Business sales consultant serving The Vanderbilt community to analyze wireless business needs and make recommendations on solutions that will benefit Vanderbilt University. Supporting Solution Sales for Vanderbilt University and Medical Center.
  • Byron Gibbs
  • Dedicated Care Representative
  • Phone: 615-221-5633
  • Email: Byron.gibbs@sprint.com
  • About: Dedicated Care is Vanderbilt's point of contact for post-sales support in account maintenance, account modifications, billing research, credits and adjustments, enrollment and training for Sprint's Self Sufficiency tools.

Note: Department paid cellphones should be purchased with eProcurement. 
Purchase Methods:
- eProcurement: ITS now has an online catalog. Go to the the eProcurement Page 
- Purchase Requisition: Complete the standard Purchase Requisition, Form 60-005-803 and fax it to 343-1605 (3-1605).

Support for Department Paid Devices

  • Phone Support:
  • 24 Hour support for Sprint Coverage Related Issues on Department paid devices
  • Please call the NOC directly at 615-322-2954
  • For any in-building coverage issues with a Department paid sprint device on campus contact the Vanderbilt Helpdesk Phone: 615-421-1611 or 1-1611 from on campus
     
  • Email Support:
  • If you are experiencing trouble with your Vanderbilt email on your phone please call
  • Vanderbilt Help desk at 1-1611, they will need to reset your password
     
    More Information
    Visit the Vanderbilt Sprint pages: http://its.vanderbilt.edu/cellphone/sprint. 

About Sprint

Sprint offers the lowest cost for the greatest number of Vanderbilt users, based on current and historical calling patterns. There are currently over 19,000 Vanderbilt University Sprint users. Sprint offers truly Unlimited data and the best plan selection, covering a wide variety of needs. Sprint has built out extensive coverage throughout the Vanderbilt Campus and Medical Centers.

Sprint Discounts

Vanderbilt Employees
 		 23% Discount
Details: link
Discount information:
  • You must complete email verification of your Vanderbilt email address to receive the discount. Go to http://www.sprint.com/verify 
    (This must be done within 30 days of activation or once every 20 months when an upgrade is complete)
  • To apply your Vanderbilt discount to an existing account go to  http://www.sprint.com/verify 
  • Plan discount only applies to the primary line; the discount does not apply to additional phones on that plan.
Vanderbilt Students
 		 10% Discount
Details: link
Discount information:
    • You must complete email verification of your Vanderbilt email address to receive the discount. Go to http://www.sprint.com/verify 
      (This must be done within 30 days of activation or once every 20 months when an upgrade is complete)
    • To apply your Vanderbilt discount to an existing account go to  http://www.sprint.com/verify 
    • Plan discount only applies to the primary line; the discount does not apply to additional phones on that plan.

Verizon

Contact: Verizon Vanderbilt Support Team
Phone: 615-764-7401
Email: verizon@vanderbilt.edu

About  Verizon

Verizon is the Network for the Vanderbilt Commodores! 

Why Verizon Wireless?

  • The Best Network at a Better Price with Unlimited Talk and Text on eligible plans
  • The Nation's Largest 3G Network
  • Friends and Family
  • Global Capability

Verizon Discount

Vanderbilt Employees
 		 Up to a 20%* Discount
Vanderbilt Students
 		 10% Student Discount
Details: http://its.vanderbilt.edu/cellphone/verizon/ 
Vanderbilt employees receive up to a 20% Discount on eligible plans.**

Notice**4/1/2013- If you are currently an existing Verizon customer receiving the legacy Vanderbilt employee discount of 19%, your discount level will automatically be adjusted to the new discount structure within 1-2 billing cycles. The new discount will be effective at the time it is adjusted on the account and will not be retroactive.
Discount information:
*Standard Discount is 17%- Employee subscribers will be eligible for an additional three percent (3%) monthly access fee discount on their Eligible Plans and Eligible Data Features provided they register with "My Verizon" and enroll in paperless billing. Should an Employee Subscriber cancel either of these services, the bonus discount will be removed.
**Share Everything Plans-

Employee discounts will be available to the Monthly Account (Data) Access charge for Share Everything plans that meet the minimum of $34.99.
Monthly Line Access charges are not eligible for employee discounts.
Exception: Employee discounts are not available on data-only Share Everything plans.

AT&T

Individual Paid Accounts for Vanderbilt Employees and Students:

Details: Visit the AT&T stores or buy online
Website: http://www.wireless.att.com/universities
Support: 
800-801-1101 (Warranty Exchange Support For Non Apple Devices)
800-694-7466 (Warranty Exchange Support For Apple Devices)
Support on the web: https://www.att.com/esupport/ 

Reporting network issues

Download AT&T’s Mark the Spot Application - AT&T Mark the Spot is an application that provides customers a means to provide feedback on their network experience to AT&T. This application is available through iTunes and Google Play. 
iTunes | Android

Locations

  • Green Hills Location
    • 4106 Hillsboro Rd.
      Nashville, TN 37027
      Phone: 615-269-6563
    • Hours:
      9:00am to 8:00pm Monday – Friday
      9:00am to 8:00pm on Saturday.
      11:00am to 5:00pm Sunday
      Vanderbilt employee or student ID needed to receive discount 

AT&T Representative

Department Paid Accounts

  • Walter Boone
  • Sales Professional for Vanderbilt Corporate paid accounts
  • Phone: 615-545-4268
  • Email: walter.boone@att.com
  • About:  Walter is passionate about pairing Vanderbilt University and Vanderbilt Medical Center with Mobile solutions that enable them to succeed. Needing remote monitoring, enhanced push-to-talk, or anything wireless? We have it for you, so give Walter a call and he will schedule an appointment with you to discuss your wireless concerns.

Note: Department paid cellphones should be purchased with eProcurement. 
Purchase Methods:
- eProcurement: ITS now has an online catalog. Go to the the eProcurement Page 
- Purchase Requisition: Complete the standard Purchase Requisition, Form 60-005-803 and fax it to 343-1605 (3-1605).

About AT&T

As an innovative leader in the communications industry and a supplier to Vanderbilt, AT&T “Welcomes you to a Network of Possibilities”. It's more than advanced technology. It's a living, breathing intelligence that is helping Individuals and business rethink how we communicate. We invite you to visit an AT&T store or shop our website for the most current list of products and services available. 

Explore your Network of Possibilities at http://www.att.com/rethinkpossible/. If you have visited the website and still have questions, please contact Brad Ecker via email brad.ecker@att.com or you may call our Green Hills store at 615-269-6563.

AT&T Discounts

Vanderbilt Employees
 		 17% Discount
Details: www.wireless.att.com/discounts
Discount information:
  • Use Foundation Account Number (FAN) 2392999 at the prompt to receive 17% discount
  • Alternate online enrollment at http://www.wireless.att.com/businesscenter/ enter your email address under "Find Out if You Qualify for Employee Discounts" and click go, or visit your local AT&T Retail Store: http://www.att.com/find-a-store
  • To apply discount to an existing account, go to: www.wireless.att.com/discounts 
  • Plan must be $30.00 or higher to receive the discount.
  • Plan discount only applies to the primary line; the discount does not apply to additional phones on that plan.
Vanderbilt Students and Employee personal accounts
 		 10% Discount
Details: www.wireless.att.com/universities
Discount information:
  • Use Foundation Account Number (FAN) 2393036 at the prompt to receive 10% discount
  • Alternate online enrollment at http://www.wireless.att.com/businesscenter/ enter your email address under "Find Out if You Qualify for Employee Discounts" and click go, or visit your local AT&T Retail Store: http://www.att.com/find-a-store
  • To apply discount to an existing account, go to: www.wireless.att.com/discounts.
  • Plan must be $30.00 or higher to receive the discount.
  • Plan discount only applies to the primary line; the discount does not apply to additional phones on that plan.

Blackberry Users

Important: Blackberry Enterprise Activation Instructions

Vanderbilt employees who would like to use Outlook on their BlackBerry device need to purchase an additional BlackBerry Enterprise (BES) license. There is a one-time fee of $69.90. To purchase this license, please complete an order in ITS’ product and services catalog at: http://www.vanderbilt.edu/procurement/eprocurement/index.shtml or fax a purchase requisition (form 60-005-803) to ITS at (615) 343-1605 with the following information:

  • Device type
  • VUNet ID of the user
  • Cell phone number
  • Cell phone carrier

If you already have a BES license and need to reset your account, please contact the VUMC Help Desk at (615) 343-4357 with the name and VUNet ID of the user.

If you have procedural questions, please call the cell phone information line at (615) 343-1313 or email its@vanderbilt.edu with the subject line "Cell phone question."

Last updated: May 4, 2013