If you're having computer problems, the ITS Help Desk may be able to help. Problems we can help with include: ePassword issues, problems connecting to the Vanderbilt network, and malware removal. We can also assist with configuration of supported email clients and connectivity of network applications.
Getting Assistance
Online
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Call / Chat
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Bring In
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ITS Help Desk Form
The Help Desk will respond by email as soon as possible.
VUMC Help Desk
Medical Center users should submit their tickets to this form.
NOTE: If you have a problem requiring immediate attention (e.g., you believe your computer is infected with a virus) or to report a network outage, contact the Help Desk via telephone at 615 (34)3-9999 during scheduled Help Desk hours.
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(615) 343-9999
(3-9999 from on-campus)
Live chat
(when agents are available)
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Call First
Do not bring your computer before calling or emailing the Help Desk. Many problems can be resolved over the phone. Hours for Walk-In assistance are posted on the right.
See the checklist below to know what to bring when drop off your computer.
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Internet Connectivity Trouble
Have your
MAC address ready before calling to report trouble connecting to the internet.
Computer Checklist
- Desktop Computers
- CPU (the “box”)
- Power cord or adapter
- any "dongle" required to attach an Ethernet cord or phone line to the computer's Ethernet card or modem
- Docking Stations
Do not bring docking stations unless you are having problems with the docking station or when the computer is in the docking station.
Do NOT bring
(The Help Desk already has these)
STUDENTS! Want a job working for the ITS Help Desk? Apply now!