Telephone Repairs (for campus telephones)
NOTE: If you have a problem requiring immediate attention call615 (34)3-9999 during scheduled Help Desk hours.
|Faculty and Staff – Affiliated with a college or school||Link|
|Staff – Not affiliated with a college or school||Link|
|VUMC / LAN Managers / Security Administrators||VUMC Help Desk|
|No local IT Support / Don't know||ITS Help Desk|
|Students – Check the list below|
|School Specific IT|
|College of Arts and Science||Link|
|Divinity School Admissions||Link|
|Owen Graduate School of Management||615-322-2034|
|Peabody College of Education and Human Development||Link|
|Law School Admissions||Link|
|School of Engineering Admissions||Link|
|School of Medicine Admissions||Link|
|School of Nursing Admissions||Link|
|Science and Engineering (Graduate Program)||Link|
|The Graduate School||Link|
|My school wasn't on the list||ITS Help Desk|
Q: How do I claim my Vanderbilt Account?
A: Go to the AccessVU page for new users > click on Claim Invitation
Q: How do I claim my Vanderbilt Student Account?
A: Go to the Access VU page for new users > click on Claim Student Account
Q: How do I change my ePassword?
A: Log into AccessVU Personal Options > click on Change ePassword, and follow the instructions
Q: How do I change my ePassword recovery questions?
A: Log into AccessVU Personal Options > click on Manage ePassword Recovery Questions
Q: How do I have my information published or removed from VUdirectory?
A: Log into AccessVU Personal Options > click on VUdirectory options, and follow the instructions
Q: Should I call before bringing in my computer to the Help Desk?
A: Yes, you should call (615) 343-9999 to verify that you need to bring in your machine and to arrange a time during walk-in hours. A lot of issues can be resolved over the phone. Note: you cannot drop off your machine. You must wait with your computer.
Note: you cannot drop off your machine. You must wait with your computer.
Q: What Antivirus clients are available?
A: Check out the Antivirus Downloads page for a list of available antivirus clients.