Information Technology Services
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Voice Services

Ordering

Ordering new telephones or data lines
  • eProcurement: submit an order in the ITS Products and Services catalog in eProcurement at:  http://www.vanderbilt.edu/procurement/eprocurement 
  • Purchase Requisition: Complete the standard Purchase Requisition Form 60-005-803 and submit directly to Information Technology Services (ITS), Peabody Box 34, or fax it to us at 3-1605. 
  • Requisitions must have authorized signatures and required financial approval prior to submitting to ITS.

Price List
For a current price list of services, equipment and products, or for further assistance in ordering service, call ITS at 3-9999 and ask to speak to a Customer Service Representative.

USPS or campus mail:
Information Technology Services
Box 34 Peabody

Automated Voice Processing

Billing

  • Changes- Center changes for monthly billing of telephones or long distance charges can now  be submitted through the ITS product and services catalog in eProcurement at:  http://www.vanderbilt.edu/procurement/eprocurement/index.shtml or on a standard Purchase Requisition to ITS, Peabody Box 34, or fax it to us at 3-1605. Extensions, V-Net codes, calling card numbers, etc., associated with the changing center number must be listed, along with the new center number.

    Discrepencies- If errors appear on your monthly invoice, please photocopy the invoice, highlight the discrepancy and indicate the nature of the problem. Mail the "highlighted copy" of the invoice to ITS Business & Finance, Peabody Box 34.

Calling Cards

    • Calling Cards: Employees who travel frequently can obtain a Vanderbilt calling card from ITS for use while away from campus on official business. Charges for calls placed with the cards are billed to the employee's departmental cost center. These cards are designed to facilitate long distance calls from off-campus locations and should not be used while on campus. Departments are charged 17 cents per minute for domestic card calls and a surcharge of 20 cents per call.

      Calling cards can be obtained from Information Technology Services through the new products and services catalog at:  http://www.vanderbilt.edu/procurement/eprocurement/index.shtml or by submitting a Purchase Requisition (form 60-005-803) to Box 34, Peabody Campus, or by faxing it to us at 3-1605. Include your name, department, and cost center.

Cellular Service

  • Cellular Service: ITS isn't in the cellular business, but we have special pricing plans with Vanderbilt's preferred vendor.

Conference Calls

  • Three Way Calling - With call in progress, ask party to hold. Press Transfer, receive interrupted dial tone. Dial desired number. After call is answered, press CONF. CONF LED lights. CNF Three-way conference is established. If one party hangs up, other two remain connected. CONF LED goes out. 
  • 4-16 participants - There are several ways to do this:
1. Call Center assistance: Conference calls for more than three and up to sixteen participants can be accomplished through the Vanderbilt Call Center at 3-6048. Prior notice is helpful in setting up large conferences this way. This is a free service provided by the Call Center unless the operator is required to call/connect long distance parties.  Outbound long distance calls will be charged to your V-net card number.
 
2. AT&T's Web Meeting Service : which provides more enhanced features. Charged via V-net.
 
3. The 8-party Conference Bridge equipment that can be installed on phones. There's a recurring charge associated with this - $4.00 per month.
 

Consulting

  • On-site evaluation of current telephone set-up and/or evaluation of specialized voice applications. For more information, please call ITS at 3-9999.

Feature Programming

  • Programmable features include: Call pick-up Groups, Call Hunt Groups, and Forwarded Virtual Numbers.

Long Distance Services

  • V-Net is the university's long distance service. An authorization code (V-Net number) will be issued per authorized and approved request submitted either on an order in ITS’ product and service catalog at http://www.vanderbilt.edu/procurement/eprocurement/index.shtml or on a Standard Purchase Requisition, delivered to ITS, Peabody Box 34, or faxed to 3-1605. Departments must also submit an order or Purchase Requisition to cancel V-Net codes and calling cards for employees who transfer or leave the university.

Red Phones

  • The "Emergency Red Phone System" is designed to provide communication coverage in the event of a phone system outage.

 

TelePhone Repair

  • Telephone Repair Service: If you are experiencing service problems or need telephone repair service, call 1-1611 and provide the following information:
    • Contact name and department Location of phone
      Extension (number in need of repair) Type of phone
      Contact extension Description of problem

Toll Free

  • Toll Free 1-800/866/877/888 Access: To provide toll-free inbound long distance service, administrators can obtain a toll free number which is assigned to a specific department. Charges for calls placed to a department's toll free number are billed by Information Technology Services. Departments are charged 11 cents per minute for incoming toll-free calls.

    Toll free numbers can be obtained from Information Technology Services through the new products and services catalog in eProcurement at:  http://www.vanderbilt.edu/procurement/eprocurement/index.shtml or by submitting a Purchase Requisition (form 60-005-803) to Box 34, Peabody Campus

Traffic Studies

  • Traffic Studies: Statistics for the incoming and outgoing call volume on an hourly basis. For incoming calls, data can be provided on how many calls were answered vs. not answered or busy. A traffic study cannot provide duration of call. Studies also will not provide the incoming or outgoing telephone numbers. Telephone studies should only be used to look at call volume and whether incoming calls are answered. A one-week study costs $50 per extension. For more information, please call ITS at 3-9999.
 

User Guides

Last updated: Jun 13, 2012