Operator Services provides call center and customer contact for Vanderbilt University and Medical Center, enabling customers to access services 24 hours, 365 days. With the latest directory database information and on line call transfer, Operator Services Representatives provide excellent answering and support services as they interface with customers calling Vanderbilt's main listed numbers, 615-322-5000 - VUMC, 615-322-7311 - Vanderbilt University and 615-936-1000 - Children's Hospital.

Contact Information:
Information Technology Services
Vanderbilt University
1231 18th Avenue South
270 Hill Center - Peabody Campus
Nashville, TN 37217-2807
Phone (615) 322-2608
Fax (615) 322-6020

Pat Jones - Director 3-6089 - pat.jones@vanderbilt.edu
Ronnie McDowell - Manager 2-6079 - ronnie.l.mcdowell@vanderbilt.edu
Kay Culver - Supervisor 2-2608 - kay.culver@vanderbilt.edu
Anita Ward - Supervisor 2-2608 - anita.ward@vanderbilt.edu
Myrna Weinzetl - Supervisor 2-2608 - myrna.watson-weinzetl@vanderbilt.edu

SERVICES PROVIDED 24/7/365

ANSWER AND PROCESS INBOUND CALLS (approximately 5,000-6,000 calls per day):
-Vanderbilt University Medical Center main published number - 322-5000
-Vanderbilt University main published number - 322-7311
-Direct attendant calls (zero for Operator)
-Children's Hospital - 936-1000
-Patient Information - 322-1000
-Directory information line - 1-1411
-Answer, hold, page and connect calls for over 500 interns and resident doctors

CONFERENCE CALL HOSTING
-Provide free conference call hosting to Vanderbilt staff.
-Facilitate conference calls with up to 16 participants.

OVERHEAD PAGING
-Provide overhead paging service for Vanderbilt Hospital, Children's Hospital and Clinics for patient related emergencies, red alerts, mass casualties and other emergency situations.
-Non-emergency overhead paging for announcements approved by Hospital Administration.

DIGITAL PAGING
-Maintain current beeper database for approximately 5000 medical center and university personnel (physicians, house staff, administrators and staff).
-Provide pager forwarding services for Admitting and Consult beepers and on-call rotation changes as requested.

ON-CALL SCHEDULING SERVICES
-Maintain and modify current on-call information for over 200 Medical Center services.
-Provide daily on-call information to physicians, nursing staff, admitting and emergency services.

*Yearly House Staff Information - Compile and maintain a "master" list of incoming house staff (approx. 500), referencing pertinent information (name, title, service, beeper, associated rotation schedule)

*Monthly House Staff Information - Compile and maintain a comprehensive beeper directory, indicating the monthly rotation of residents, fellows, interns and attendings, referencing appropriate beepers and on-call schedules

INTERFACE WITH UNIVERSITY AND MEDICAL CENTER FACULTY, STAFF AND STUDENTS
-Provide special information research assistance to faculty, staff and students.