restore_policy
[Updated July 2003]

The ITS tape backup system is in place for disaster recovery in case the Network Operation Center (NOC) experiences hardware or software failure or other catastrophe which does not include the end users' hardware.

A back-up is a snapshot in time when the last back-up procedure was completed.

Some backup tapes are stored on campus and some are stored off-site. Restoring any file can be labor and resource intensive. Also, when the restoration is needed availability of resources may be limited. A request for off-site tapes typically takes 1 - 4 business day(s). A request to restore group mail will be completed. An individual's email cannot be restored unless it directly affects a group, a department, or the institution.

1. VUmail, VUexchange, VUspace: It is the responsibility of the individual user to protect and backup their own files. Restoring personal email and/or VUspace files are not a regular service provided by ITS and are limited to groups and departments needing files restored. If it is determined that ITS has unintentionally deleted email through hardware failure or administrator error, the files will be restored from the last backup available. ITS reserves the right to deny such requests if restoration is determined to require an unreasonable amount of time or resources.

2. VUweb environment (helios, web-srv1, SiteMason, web-srv2, apphost1, apphost2, real-srv1): It is the responsibility of the individual user to protect and backup their own files. ITS reserves the right to deny such requests if restoration is determined to require an unreasonable amount of time or resources.

To request file restoration for a group, please contact your Local Support Provider. To request individual file restoration, or if you have any other questions, please email its-partner@v~.edu.