Getting Started Get up and running with Information Technology at Vanderbilt. Checklists for: students, or faculty and staff.

Emergency Instructions If you think your computer may be infected with malicious software such as viruses, worms or trojans, follow these instructions. If your network connection has already been shut down because of infection, the Restore Network Connection instructions can get you back online.

Downloads Need some software?

FAQs You've got questions, we've got FAQs.

Help Desk The ITS Help Desk assists users with questions or problems concerning connecting to the Vanderbilt Network. We also assist with several email clients, web browsers, certain desktop applications and remote access issues.

Telephone Repair If you are experiencing service problems or need telephone repair service, call (42)1-1611 and have the following information ready: Contact name, department and extension; Location, Extension and Type of phone in need of repair; Description of the problem.

LSP Support Information and tools for Local Support Providers. (Need to find your IT Support Provider? Click here.)

Passwords Password information; myths/facts; report abuse; check to see if you have an e-password.

Service Delivery In an effort to better align ITS departmental work to the missions and goals of Vanderbilt, ITS has established a service delivery and project management team.