Information Technology Services
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Voice Products and Services

About Voice
ITS provides reliable and cost effective telecommunications services to the Vanderbilt University and Vanderbilt University Medical Center Community. If you can't find what you're looking for on this site, please contact us via phone or email.

Ordering new telephones or data lines
eProcurement: ITS now has an online catalog. Go to the eProcurement Page 
Purchase Requisition: Complete the standard Purchase Requisition, Form 60-005-803 and fax it to 343-1605 (3-1605).

Reporting Voice Issues
Call 1-1611 (or 3-9999) and follow the caller menu instructions. More information is listed here.

PRODUCTS:

  • D-term phones (32 button)
    $32 monthly charge
  • IP D-term phones (6 button)
    $27 monthly charge
  • Single line phones
    $22 monthly charge
  • ACD D-term Series E
    $30 monthly charge
  • NEC Softphone
    $32 monthly charge - Stand Alone Phone or $5 monthly charge - Add-on to Existing Phone(ACD or Standard)
  • Elevator Phone
    $27 monthly charge
  • Emergency Phone
    $32 monthly charge
  • Fax lines
    $22 monthly charge
  • FWD Virtual Off-Primise
    $22 monthly charge
  • Modem lines
    $22 monthly charge
  • "Noset" lines
    $22 monthly charge
  • Ramtech
    $27 monthly charge
  • Ring Down
    $27 monthly charge
  • - Data Circuits
    - Headsets
    - Ring Down Circuits
    - Detailed Price List

SERVICES:

- Automatic Call Distribution (ACD)
- Billing Changes / Discrepencies
- Calling Cards
- Cellular Service
- Conference Calls
- Consulting
- Feature Programming
- Global Navigator
- NEC Softphone
- Long Distance Services (V-Net /Bill-By-Extension)
- Long Distance Rates (V-Net)
- Call Center
- RedPhone Info
- RedPhone Directory
- Telephone Repair Service
- Toll Free 1-800/866/877/888 Numbers
- Traffic Studies
- Uniform Call Distribution (UCD)

User Guides:
Voice Mail
Single-line Phone
D-Term Series E User Guide
D-Term IP32 User Guide
D-Term IP6 User Guide
D-Term IP2 User Guide
D-Term Series E (ACD) User Guide
D-Term ACD-IP User Guide
 NEC Softphone User Guide

User Training:
Basic User Training
Basic Telephone
Basic Voice Mail
Basic Telephone and Voice Mail
IP Phone FAQ
Basic ACD
Voice Mail (Faculty / Staff)
Voice Mail(Students)
Last updated: Apr 12, 2013