Voice Services

To order new telephones or data lines, complete the standard Purchase Requisition Form 60-005-803 and submit directly to Information Technology Services (ITS), Peabody Box 34, or hand the form to us at 143 Hill Center Addition on the east side of Peabody campus (here's a map & directions). Requisitions must have authorized signatures and required financial approval prior to submitting to ITS.

For a current price list of services, equipment and products, or for further assistance in ordering service, call ITS at 3-9999 and ask to speak to a Customer Service Representative.

USPS or campus mail:
Information Technology Services
Box 34 Peabody

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Automated Voice Processing:

    - Voice Mail - voice mailboxes for storing and forwarding messages, voice menus for routing and responding to calls, recorded announcements, and information access to databases.
    - Automatic Call Distribution (ACD) - evenly distributes incoming calls to a group of people.
    - Uniform Call Distribution (UCD) - delivers each incoming call to the next available line.

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Billing:

Changes- Center changes for monthly billing of telephones or long distance charges must be submitted on a standard Purchase Requisition to ITS, Peabody Box 34, or handing it to us at 143 Hill Center Addition. Extensions, V-Net codes, calling card numbers, etc., associated with the changing center number must be listed, along with the new center number.
Discrepencies- If errors appear on your monthly invoice, please photocopy the invoice, highlight the discrepancy and indicate the nature of the problem. Mail the 'highlighted copy" of the invoice to ITS Business & Finance, Peabody Box 34.

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Calling Cards: Employees who travel frequently can obtain a Vanderbilt calling card from ITS for use while away from campus on official business. Charges for calls placed with the cards are billed to the employee's departmental cost center. These cards are designed to facilitate long distance calls from off-campus locations and should not be used while on campus. Departments are charged 17 cents per minute for domestic card calls and a surcharge of 20 cents per call.

Calling cards can be obtained from Information Technology Services by submitting a requisition to Box 34, Peabody Campus. Include your name, SSN, department, and cost center.

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Cellular Service: ITS isn't in the cellular business, but we have special pricing plans with Vanderbilt's preferred vendor.

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Conference Calls:

- Three Way Calling - With call in progress, ask party to hold. Press Transfer, receive interrupted dial tone. Dial desired number. After call is answered, press CONF. CONF LED lights. CNF Three-way conference is established. If one party hangs up, other two remain connected. CONF LED goes out.

- 4-8 participants - There are several ways to do this:

1. Operator Services: Conference calls for more than three and up to eight participants can be accomplished through the Vanderbilt Operators, (0). Prior notice is helpful in setting up large conferences this way. This service is charged to your V-net card number.
2. AT&T's Web Meeting Service : which provides more enhanced features. Charged via V-net.
3. The 8-party Conference Bridge equipment that can be installed on phones. There's a recurring charge associated with this - $4.00 per month.

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Consulting: on-site evaluation of current telephone set-up and/or evaluation of specialized voice applications. For more information, please call ITS at 3-9999.

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Feature Programming: Programmable features include: Call pick-up Groups, Call Hunt Groups, and Forwarded Virtual Numbers.

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Long Distance Services: V-Net is the university's long distance service. An authorization code (V-Net number) will be issued per authorized and approved request submitted on the Standard Purchase Requisition, to ITS, Peabody Box 34, or hand it forms at 143 Hill Center Addition. Departments must submit a Purchase Requisition to cancel V-Net codes and calling cards for employees who transfer or leave the university.

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RedPhones: The "Emergency Red Phone System" is designed to provide communication coverage in the event of a phone system outage.

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Telephone Repair Service: If you are experiencing service problems or need telephone repair service, call 1-1611 and provide the following information:

Contact name and department	Location of phone
Extension (number in need of repair)	Type of phone
Contact extension	Description of problem

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Toll Free 1-800/866/877/888 Access: To provide toll-free inbound long distance service, administrators can obtain a toll free number which is assigned to a specific department. Charges for calls placed to a department's toll free number are billed by Information Technology Services. Departments are charged 11 cents per minute for incoming toll-free calls.

Toll free numbers can be obtained by submitting a requisition to ITS, Box 34, Peabody Campus. The department name and cost center should be included on the requisition along with the name of the responsible person.

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Traffic Studies: Statistics for the incoming and outgoing call volume on an hourly basis. For incoming calls, data can be provided on how many calls were answered vs. not answered or busy. A traffic study cannot provide duration of call. Studies also will not provide the incoming or outgoing telephone numbers. Telephone studies should only be used to look at call volume and whether incoming calls are answered. A one-week study costs $50 per extension. For more information, please call ITS at 3-9999.

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User Guides:

    - Voice Mail
    - D-Term Series E phones
    - Single Line phones

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User Training: available for many ITS voice products or services, including enhanced features training for D-terms and Voice Mail.

    - Basic Telephone User Training
    - Basic Voice Mail Training
    - Basic Telephone and Voice Mail User Training
    - Basic ACD Training

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Please feel free to use our FEEDBACK page to obtain additional information or assistance.