Please call for critical or urgent requests (615)343-3362 or (615)875-6422.
After Hours Support
Office hours are 7:30AM-6:00PM M-F (except university holidays)
After hours, an on-call technician will be dispatched via the VUIT Network Operations Center
(NOC) at 322-2954. Users may also call the main VUIT number 343-9999. Choosing option 7 will connect to the Network Operations Center (NOC). Users should provide information about the problem being encountered, the user's identity and location, and the nature of the emergency.
Please identify yourself as part of the University Managed Desktop Program (UMDP).
NOC staff will page the Desktop Support on call technician. Emergency on call response times will be "as soon as possible", understanding that the technician may require significant travel time to the service request location and that it may be necessary to coordinate access into a building.